COVID-19 Updates: Learn about our next-level of clean and our current cancellation policies.
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Novel Coronavirus (COVID-19) Updates

We understand you have a lot on your mind. You’ve faced unprecedented disruptions to your day-to-day life — and your vacations. We are here to help, with the most current information on reservation flexibility.


The Next Level of Clean

Experience enhanced cleaning and safety standards throughout our resorts, including hospital-grade disinfectants, hand sanitizing stations, and a host of protective social distancing guidelines. We’re ready to welcome you — and serve you safely.

With Your Health and Safety in Mind

Amenities may be closed or limited to support social distancing. For current status of individual resorts and destinations, please visit our Resort Status page.


Reservation Cancellation Information*

This temporarily adjusted cancellation policy was last adjusted on June 30, 2020 and currently only applies to reservations that were scheduled for arrivals beginning March 12, 2020.

I'm Canceling a Reservation Made with:
    (1) Vacation Club Points More Than 60 Days from Arrival

      If you are seeking to cancel your reservation booked with your Vacation Club Points and are due to arrive more than 60 days from the day you cancel, you may do so without penalty. Your usage will be returned to your account and will be accessible for use upon completion of cancellation.

    (2) Vacation Club Points Within 60 Days of Arrival

      Until August 31, 2020, if you are seeking to cancel your reservation, booked with Vacation Club Points, and are canceling 60 days or less from the date of arrival, your Vacation Club Points will be returned to a Holding Account; however, the Points Premium (if any) will be forfeited.

      • For Vacation Club Points expiring anytime in 2020 or 2021 and placed into a Holding Account as a result of a cancellation made prior to August 31, 2020 and within 60 days or less of arrival, the expiration deadline of such Vacation Club Points will be extended through December 31, 2021, and can be used for a villa reservation or select Explorer offerings within 120 days of arrival instead of the previous 60 days of arrival. The December 31, 2021 extension will be made to your account within two weeks.

      If you are seeking to cancel your reservation on the date of arrival or while staying at one of our resorts, Vacation Club Points will not be returned.

    (3) Ownership Week(s) and My Resort IS Currently Eligible to Deposit with Interval International1
      My Scheduled Arrival Date Is 60 Days or More from Date of Cancellation
      • If you have a floating ownership week, upon cancellation your ownership week will be returned to your account, without penalty, and may be used to make a future reservation, based on availability and subject to your resort’s specific reservation rules. To submit a cancellation request for your existing week please submit your request via our contact form. For Owners of fixed ownership weeks please contact Owner Services via phone to review options.
      • If you don't plan to use your fixed or float ownership week at your home resort, you may deposit your week with Interval International, which will be eligible for travel up to 24 months after your deposited week. Initiate a deposit request with Interval International.
      My Scheduled Arrival Date Is 59 Days to 14 Days from Date of Cancellation
      • While cancellations are not permitted, your fixed or float week can be deposited with Interval International for a Late Deposit. You will have two years from the check-out date of your deposited week to travel and can check availability up to 59 days before your desired arrival date. Initiate a late deposit request with Interval International.
      My Scheduled Arrival Date Is Within the Next 14 Days from Date of Cancellation
    (4) Ownership Week(s) and My Resort IS NOT Currently Eligible for Deposit with Interval International1
      My Arrival Date is On or Before August 31, 2020
      • After submitting a cancellation form, you will receive an Interval International week that will be deposited into your Interval International account within 10 days for future use. The Interval International week will have a reduced exchange rate of US$99, will expire on December 16, 2021, and you must be a member of Interval International to use it. You are able to check availability up to 120 days prior to your desired arrival date.
      My Arrival Date is After August 31, 2020

1 Please be aware that as of July 1, 2020 many fixed/float ownership weeks are eligible to be deposited with Interval International; however, some may not be able to at this time due to the status of the resort. Review a list of those resort ownership weeks which ARE NOT currently eligible to deposit with Interval International.


Due to extended hold times, if you would like to cancel a reservation for an arrival in the next 75 days, we ask that you submit your request via our contact form.

Explorer Collection Reservations

View the most current cancellation information for vacations and experiences with the following third-party travel providers for Marriott Vacation Club.


Cruises by Our Vacation Center

  • Cruise suspensions vary by cruise line and are subject to change. For more information, contact Our Vacation Center at 888-878-5423.
  • The May 11, 2020, Marriott Vacation Club Owner Exclusive Cruise has been canceled, and your Vacation Club Points will be returned to a Holding Account.

Hotels

  • Many participating properties are currently closed for arrivals. This varies by region and departure date. If your reservation has been canceled due to a hotel closure, your Vacation Club Points will be returned to a Holding Account.
  • If you are seeking to cancel your reservation outside of the hotel’s cancellation policy, and you are due to arrive 1 to 60 days from the day you cancel, your Vacation Club Points will be returned to a Holding Account.
  • If you are seeking to cancel your reservation within the hotel’s cancellation policy, your Vacation Club Points will not be returned.

Villas of Distinction

  • Villas of Distinction is working to accommodate date and/or location changes. For more information, contact Villas of Distinction at 800-898-1097.

THIRDHOME


Exclusive Owner Events at a Marriott Vacation Club Resort or Property

  • All Exclusive Owner Events have been canceled through May 28, 2020, and your Vacation Club Points will be returned to a Holding Account or applied to a future event. Please visit Marriott Vacation Club Exclusive Owner Event for more information.

Collette

  • All scheduled departures through June 30, 2020 have been canceled. Tours after this date may be impacted by region and departure date. For more information, contact Collette at 888-332-1921.

Edible Destinations by Epitourean

  • Tours may be impacted by region and departure date. For more information, contact Edible Destinations by Epitourean at 855-378-3990.

G-Adventures

  • All scheduled departures through May 31, 2020 have been canceled. For more information, contact G-Adventures at 877-277-9855.

Moab Adventure Center

  • Experiences may be impacted by departure date. For more information, contact Moab Adventure Center at 435-259-7019.

Airline Tickets by Our Vacation Center

  • Airfare change or cancellation policies vary by airline. Contact your airline directly for more information.

Golf Certificates

  • Once golf certificates have been ordered, changes or cancellations are not permitted.

Pulse Experiential

  • Events may be impacted by region and event date. For more information, contact Pulse Experiential at 800-700-1357.

Resort Credit

  • All Resort Credits made in conjunction with a reservation in Hawaii between July 1, 2020 – August 31, 2020 have been canceled. Resort Credits that were canceled will have Vacation Club Points returned to a Holding Account and the expiration deadline will be extended to December 31, 2021.

Other Reservation Types


We're in This Together

Thank you for being part of our vacation family. While we don’t know when this will pass, we know that it will. Until then, take care of yourself. Take care of those closest to you. And when you’re ready to explore this beautiful world of ours again, we’ll be here to help you take care of your future vacation plans.


*Based on government mandated restrictions — including resort closures — these options may not apply to all resorts. Due to continually changing conditions, these cancellation policies may be changed or modified as needed from time to time. For weeks reservations, certain resorts may have a varied cancellation window. Please reference your specific resort’s reservation rules for more information.

Please refer to current Resort & Destination Updates.

Vacation Club Points are used by Owners who purchased in the Marriott Vacation Club Destinations Program and/or who enrolled in the Marriott Vacation Club Destinations Exchange Program.

Access to the Explorer Collection is made available through the Marriott Vacation Club Destinations Exchange Program and is subject to the terms and conditions as outlined in the applicable Marriott Vacation Club Destinations Exchange Program documents. Actual experiences will be provided via contractual arrangements with third party providers and may require the payment of additional fees. The experiences described herein are examples of potential vacation opportunities and are subject to change. Marriott International, Inc., Marriott Vacation Club International and their respective affiliates, and subsidiaries, make no warranty, express or implied, as to the condition, capacity, performance or any other aspect of the activities, events, or service providers listed herein. No inquiry has been made into the activities or events, or the qualifications or the quality of services offered by the providers. Do not consider this an endorsement of or recommendation for any of the activities, events, or providers.