COVID-19 Updates: Learn about our next-level of clean and our current cancellation policies.
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Novel Coronavirus (COVID-19) Updates

We understand you have a lot on your mind. You’ve faced unprecedented disruptions to your day-to-day life — and your vacations. We are here to help, with the most current information on reservation flexibility.

The Next Level of Clean

Experience enhanced cleaning and safety standards throughout our resorts, including hospital-grade disinfectants, hand sanitizing stations, and a host of protective social distancing guidelines. We’re ready to welcome you — and serve you safely.

With Your Health and Safety in Mind

Amenities may be closed or limited to support social distancing. For current status of individual resorts and destinations, please visit our Resort Status page.

Owner Reservation Cancellation Information*

Log in to view the current COVID-19 cancellation policy.

Other Reservation Types

  • If you have a reservation confirmed through Interval International, please contact them directly at
  • If you have a rental reservation, please visit or for additional assistance contact Customer Care at 800-936-6824.
  • If you have a Preview Package, please call 800-782-5410.
  • If you have an Encore Package, please call 888-357-9227.
  • Guests who booked through a third-party booking provider or travel agent will need to contact their booking provider directly for any modifications or cancellations.

We're in This Together

Thank you for being part of our vacation family. While we don’t know when this will pass, we know that it will. Until then, take care of yourself. Take care of those closest to you. And when you’re ready to explore this beautiful world of ours again, we’ll be here to help you take care of your future vacation plans.

*Based on government mandated restrictions — including resort closures — these options may not apply to all resorts. Due to continually changing conditions, these cancellation policies may be changed or modified as needed from time to time. For weeks reservations, certain resorts may have a varied cancellation window. Please reference your specific resort’s reservation rules for more information.

Please refer to current Resort & Destination Updates.

Vacation Club Points are used by Owners who purchased in the Marriott Vacation Club Destinations Program and/or who enrolled in the Marriott Vacation Club Destinations Exchange Program.

Access to the Explorer Collection is made available through the Marriott Vacation Club Destinations Exchange Program and is subject to the terms and conditions as outlined in the applicable Marriott Vacation Club Destinations Exchange Program documents. Actual experiences will be provided via contractual arrangements with third party providers and may require the payment of additional fees. The experiences described herein are examples of potential vacation opportunities and are subject to change. Marriott International, Inc., Marriott Vacation Club International and their respective affiliates, and subsidiaries, make no warranty, express or implied, as to the condition, capacity, performance or any other aspect of the activities, events, or service providers listed herein. No inquiry has been made into the activities or events, or the qualifications or the quality of services offered by the providers. Do not consider this an endorsement of or recommendation for any of the activities, events, or providers.