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Full Privacy Policy

Introduction

Marriott Vacation Club International has a strong commitment to providing excellent service to all of our customers and owners, which includes respecting their concerns about privacy. We understand that visitors to this web site may have questions about whether and how this website collects and uses information. We have prepared this statement (“Statement”) to inform you of the privacy principles that govern this website.

This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you. Please note that a separate privacy statement and separate terms and conditions apply to the Marriott Rewards program.

At Marriott Vacation Club International, meeting your needs and expectations form the foundation of everything we do – including protecting your privacy.

If, after reviewing this Statement, should you have any questions or privacy concerns, please send an email to privacy@vacationclub.com or send a letter to:

Marriott Vacation Club International
Attn: Information Protection & Privacy
6649 Westwood Blvd, Suite 500
Orlando, FL 32821

 

 

Browsing

This website does not collect personally identifiable information from your computer when you browse and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your email address, or any other personally identifiable information.  When you request a page from our website, our servers log the information provided in the HTTP request header including the Internet Protocol (IP) address, the time of the request, the URL of your request and other information that is provided in the HTTP header.  We collect the HTTP request header information in order to make our website function correctly and provide the functionality that you see on this website.  We also use this information to better understand how visitors use our website and how we can better tune it, its contents and functionality to meet your needs.

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Information We Collect and Its Uses

When we need to collect personally identifiable information to execute the requested transaction or provide a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our resorts, we will ask you for information such as name, address, telephone number and email address to process your reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing. On occasion, we use third parties to provide, or confirm for us, contact information given the information you provided to us directly.  We would then use this information for market analysis and marketing purposes. In addition, when you provide contact details for transaction requests, such as scheduling an appointment or requesting a proposal, we will use the contact information to keep you updated about future offers or promotions unless you opt-out online or otherwise notify us.

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Create an Account Profile

Owners of Marriott Vacation Club International properties may, at their choice, create a personal account profile online within our password-protected Owners Clubhouse. Creating an account profile makes it more convenient for you by eliminating the need to repeatedly enter personal contact or preference information. In addition, if you choose, you can perform certain functions within your account, such as making maintenance fee payments via this website. The security of this information is addressed in the security section below. You can access and review, update or deactivate the information in your account profile online.  

We treat the information you provide to us as confidential; it is, accordingly, subject to our company's security procedures and corporate policies regarding protection and use of confidential information. Because laws applicable to personal information vary by country, additional measures that change depending on the applicable legal requirements may be put in place. Information is generally processed and stored in the United States. Please note that Marriott Vacation Club International will never send you an email requesting your user name, password, credit card number or social security number. If you receive an email that looks like it is from Marriott Vacation Club International, but asks you for your credit card number or social security number, it is a fraudulent email, or "phish." We recommend that you do the following:

  • Forward the email to the Federal Trade Commission at spam@uce.gov or call 1-877-FTC-HELP (1-877-382-4357) to report it. The FTC uses the spam stored in this database to pursue law enforcement actions against people who send deceptive email.
  • Delete the email.

If you believe "phishers" have gotten access to your personal or financial information, we recommend that you also do the following:

  • Change your password.
  • Contact credit reporting services and have a fraud alert attached to your credit report file. Please be aware that the perpetrator may attempt to use your information to establish accounts or obtain credit at other businesses in their name.

Learn more about fraudulent email or “phish” and how to protect your personal information.

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Securing the Transmission and Storage of Information

We treat the information you provide to us as confidential; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Mozilla Firefox. We also use SSL on other select pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position.  In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."

After information reaches Marriott Vacation Club International, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Marriott Vacation Club International.  Because laws applicable to personal information vary by country, our vacation resorts or other business operations may put in place additional measures that change depending on the applicable legal requirements.  Information collected on this site and covered by this privacy statement is generally processed and stored in the United States.

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Confidentiality of Social Security Number

Social Security Numbers are restricted Marriott Confidential Information and legally protected data under Federal and State laws. Social Security Numbers have been collected and retained to comply with various Federal and State laws. Marriott uses employee identification numbers and customer numbers that are not derived from a Social Security Number for its general information systems. Marriott uses policies, procedures, training, technology and auditing to protect the confidentiality and privacy of Social Security Numbers and to ensure that proper controls are in place concerning the collection, use and disclosure of Social Security Numbers.

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Disclosure of Information to Third Parties

Marriott Vacation Club International prohibits the sale or transfer of personal information to entities outside of the Marriott Vacation Club International family of companies for their use without your approval and giving you the opportunity to opt-out. Marriott Vacation Club International may share your personally identifiable information with affiliated companies that control, are directly or indirectly controlled by, or under common control with Marriott Vacation Club International. Marriott Vacation Club International may send personally identifiable information about you to non-affiliated companies that are not directly or indirectly in control of, controlled by, or under common control of, Marriott Vacation Club International, when we have your consent to share the information; need to share your information to provide the product or service you have requested or we need to send the information to companies who work on behalf of Marriott Vacation Club International (e.g., mailhouses) to provide a product or service to you. These companies do not have any right to use the information we provide to them for any purpose beyond what is necessary to assist us.

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Children's Privacy


This site is not intended for children and we do not knowingly solicit or collect personal information from children.

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Cookies

This website uses "cookie" technology. "Cookies" are encrypted strings of text that a website stores on a user's computer. This website requires the use of a cookie to keep information you enter together across multiple pages. This is a Marriott Vacation Club International “session” cookie that expires when you close your browser. We also use "persistent" cookies to measure usage of various pages on our website and to help us make our information more pertinent and easy for you to access. These persistent cookies are Marriott Vacation Club International cookies and will remain on your computer unless deleted by you. We do not use cookies to ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Marriott Vacation Club International. We also use persistent cookies as part of the functionality that allows you to request to speak with a representative while you are on the website.

You may set your browser to block cookies (consult the instructions for your particular browser on how to do this), although doing so may adversely affect your ability to perform certain transactions, use particular functionality and access certain content on our website.

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E-Network

We would be delighted to have you join the Marriott Vacation Club E-Network. If you choose to join the E-Network you'll receive news about our resort specials and our e-newsletter, which we hope will inspire and help you plan exciting dream vacations. If you join the E-Network and later decide you no longer wish to receive these communications, you can opt-out by following the instructions in our email communications or by sending an email to optout@vacationclub.com . Please be sure to send the e-mail from the address you wish to have deleted or if sending from a different email address, be sure to include the e-mail address you want us to delete.

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Sweepstakes

On occasion, we conduct sweepstakes that entitle the winners to prizes. Each sweepstakes has it own terms and conditions. As part of entering a sweepstakes certain personally identifiable information such as name and email address will generally be required. We may use this information to send future communications about specials and offers.

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Careers at Marriott Vacation Club International

Marriott Vacation Club International uses select private label databases and tools hosted by third parties on our websites to collect information from individuals that wish to be considered for potential employment.  Information you provide to us via these private label services is accessible and confidential to Marriott Vacation Club International. Marriott Vacation Club International will not use the information you provide for any purpose other than to allow you to conduct automated job searches or determine your qualifications for potential employment with us. The third-party service providers are prohibited from using the information you provide for any purpose other than collecting it on our behalf.

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Other Sites

This website contains links to select third party sites that may be of interest to you (e.g., airlines, car rental companies). Marriott Vacation Club International is only responsible for the privacy statement and content of this website. We are not responsible for the privacy practices or the use of cookies on non-Marriott Vacation Club International websites that you have accessed prior to or after visiting this website.

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Website Survey

Marriott Vacation Club International values your input. If you choose, we welcome your participation in an online survey regarding the usefulness of this website. The information you provide will be used only by Marriott Vacation Club International for research and analysis and is not personally identifiable to you.

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Legal Issues

This is a United States website and is subject to United States law. Marriott Vacation Club International will disclose personal information without your permission when required by law or in good faith based upon the belief that such action is necessary to investigate or protect against harmful activities to Marriott Vacation Club International owners, visitors, associates, or property (including this site) or to others. Laws related to personal identifiable information vary by country.

If you are a customer who resides in the State of California, you have the right to request- from Marriott Vacation Club International- a list of third parties with whom we shared personally identifiable information about you for their own direct marketing purposes during the previous calendar year. Marriott Vacation Club International does not share personally identifiable information with unrelated third parties without your approval.

If you would like to request this list, send an email to privacy@vacationclub.com or send a letter to:

Marriott Vacation Club International
Attn: Information Protection & Privacy
6649 Westwood Blvd, Suite 500
Orlando, FL 32821

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MarriottVacationClub.com Internet Privacy Statement Changes

In the future, we may need to change the privacy statement for MarriottVacationClub.com. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. This statement was last updated on November 21, 2011.

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Marriott Vacation Club - Full Privacy PolicyMarriott Vacation Club International has a strong commitment to providing excellent service to all of our customers and owners, which includes respecting their concerns about privacy.